Refund and Returns Policy

1. Eligibility for Returns

At Glintzy | Refreshed soon, we want you to be completely satisfied with your purchase. If your item is defective, damaged, or significantly different from the description, you may request a return within 14 days of delivery.

To qualify for a return, the item must:

• Be unused and in its original packaging.
• Include all accessories, manuals, and proof of purchase (order number or receipt).

Certain items cannot be returned, including:

• Perishable goods (e.g., plants or food-related products).
• Items labeled as "Final Sale".
• Customized or personalized items.

2. Return Process

To initiate a return, follow these steps:

1. Contact Us – Email our support team at [email protected] within 14 days of receiving your item.
2. Provide Proof – Attach clear photos or videos showing the issue (e.g., product defects or incorrect item received).
3. Receive Instructions – Our team will review your request and provide return shipping details if applicable.
4. Ship the Item – Send the product back using the instructions provided.
   

   Note: Customers are responsible for return shipping costs unless the issue is due to our mistake.

To ensure a smooth return, we recommend using a trackable shipping service to prevent lost packages.

3. Refund Process

Once we receive and inspect the returned item, we will notify you via email. If approved, your refund will be processed within 5–10 business days, depending on your payment method.

If you do not receive your refund within the estimated timeframe, please contact your bank or payment provider for further assistance.

4. Order Issues & Exchanges

• Received a damaged item? Contact us within 48 hours of delivery with photos, and we will arrange a replacement or refund.
• Wrong item received? We will cover the return shipping cost and send the correct product.
• Want an exchange? You must return the original item first before placing a new order.

5. Lost or Delayed Shipments

If your order has not arrived within the expected delivery timeframe:

• Check your tracking number – Shipping delays may occur due to customs or courier issues.
• Contact us if your tracking has not been updated for more than 10 business days.

If a package is confirmed lost during transit, we will either issue a full refund or reship the order at no additional cost.

6. Cancellations & Modifications

• Orders can be canceled or modified within 2 hours after purchase.
• Once order processing begins, cancellations cannot be guaranteed.
• If the order has already been shipped, you will need to follow our return process to receive a refund.

Final Notes

• We do not accept returns for buyer’s remorse (e.g., “I changed my mind”).
• Items returned without prior approval will not be accepted.
• Any refund disputes must be submitted within 60 days of purchase.

For further assistance, please contact our support team at [email protected]. We are happy to help! 😊